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Network Operations

We offer managed IT services to many managed services providers (MSPs) optimizing the performance of electric vehicles charging software and stations.

Overview

A network operations center or NOC (pronounced “knock”) is a centralized location where TekMindz’s IT engineers directly support the efforts of electric vehicles charging software and stations. The NOC team is heavily utilized in the managed IT services space, and is a tremendous driver of service delivery for many managed services providers (MSPs). NOC engineers and technicians are responsible for monitoring infrastructure health, security, and capacity on a client’s environment. They make decisions and adjustments to ensure optimal network performance and organizational productivity.

The Benefits of Network Operations Center for EV

There are exclusive benefits that TekMindz delivers to network operations centers. These include:

  • Liaison with electrical contractors, installation and other field technicians for the activation of new site equipment
  • Providing full remote support to troubleshoot problems on the sites
  • Configuring and supporting electronic and digital devices used to monitor and control charging equipment
  • Monitoring and controlling network operations sites by leveraging real-time data to ensure maximum system uptime and availability
  • Ensuring corrective maintenance from data reports and inputs from field technicians, authorizing work schedules, submitting quality report to clients and more
  • Managing short and long term service schedules

The Advantage you get with TekMindz

TekMindz’s engagement and delivery models are flexible and offer extensive support to ensure optimal performance of our clients’ network operations. We offer:

  • 24X7X365 round the clock support
  • Transitioning and joint support for the number of hours or on complete handling basis
  • Gathering tools requirement and providing network and server related tools solution
  • Planning the deployment architecture based on design specifications and network details
  • Planning networks, storage for tools, logs, etc.
  • Estimating the resource count and number of seats based on the network and work volume

TekMindz’s Expertise in Network Operations Center

We support a variety of EV charging programs throughout the world leveraging our network operations center capabilities. We help bring EV charging infrastructure to workplaces, condos, apartments, retail businesses and residential neighborhoods for easy accessibility. Our offering portfolio includes the following:

Monitoring
  • Proactive and constant alarm monitoring of network elements 24×7
  • Port & Interface monitoring
  • Monitoring bandwidth consumption
  • Flow-based network traffic analysis
  • Rapid detection of threats and attack
  • Predicting and pinpointing network outages
Ticket management
  • Ticket handling as per defined SLAs
  • Problem management
  • Critical issues management with proper communications with the client
Performance and reporting:
  • Detecting performance degradation
  • Advanced reporting, alerting & notification via email
  • Network optimization
  • Performance monitoring and reporting
  • Analysis and improvement suggestions
Configuration
  • Configuration activities of new network elements
  • Integration of new NEs with the NOC
  • Addition of new route or patch, area into the network
Vendor and fault management:
  • Higher level support for fault management
  • Co-ordination with third party vendors
  • Case-log with hardware vendors

Learn Why TekMindz for EV Industry

EV Expertise

TekMindz has a strong EV industry domain experience of 8+ years. We have developed EV charging platform comprising of OCPP, OpenADR, OCPI, analytics for utilities, fleets, eBus OEMs etc.

Single Stop Shop for EV Technology Services

We have done new product development, MVP, SAAS based, white labelled solution, mobile application development, product sustenance, modernisation, independent testing, maintenance, providing NOC support, embedded systems and have a strong partner ecosystem with consulting firms in this domain.

Accelerators

We have developed OCPP accelerator for web based CMS and mobile application that works as a starting point of development for CMS and saves the initial 3 to 4 calendar months of development. We have initiated the development of accelerator on OpenADR, fleets, and dashboard analytics

EV Academy

We are investing in learning new protocols like OCPP 2.0.1, V2G, 15118 etc. We also train new teams on protocols like OCPP 1.6, OpenADR, OCPIetc

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